Customer Support

Elekon AG

Frequently asked questions and answers

Before contacting us, please check whether your question has already been answered: FAQs.

Customer support requests

Please complete your support request, if possible, with device log files (BATREC.log), device settings (BATPARS.xml), detailed error messages or screenshots. This allows us a faster processing and avoids unnecessary queries.

For support requests please use these contact details.

Requests regarding suitable equipment

Do you need assistance in finding the perfect equipment for your needs? Do not hesitate contacting us.


Something wrong with your detector? Defective device? Please follow the steps for Repairs and Warranty and find out where your closest repair store is.