Please observe the following points in order that we can guarantee you a smooth repair process:
1. Repair form
In order to handle your repair quickly, you must fill it and print out the repair form first. The required software (Adobe Reader) can be downloaded from www.adobe.com freely.
2. Copy of the invoice
For each sent repair a copy of the invoice / receipt must be attached for the proof of purchase. (Otherwise, point 12 comes into effect.)
The warranty period is basically 2 years (except microphones). If the unit has no warranty anymore or the defect is not covered by warranty, we will send you a quote.
4. Cost for non-defective systems and components
The repair of systems and components that have been tested by our customer service and functioning properly, will be charged with CHF 84.- per hour (plus materials).
If a quote is desired, an amount of CHF 80.- will be charged.
6. Repair time
In general, we need max. 1 week for the repair if the required parts are available in our stock. Repairs will be handled in the order they are received.
7. Repair drop off / pick up
Repairs can be delivered and/or collected to/from our customer service in Luzern. Thus shipping costs and long delivery times can be avoided.
Any repairs have to be addressed as follows:
All submitted products must be packed carefully to avoid damage during shipment. Elekon AG rejects any liability for transport damages.
The customer is required, prior to the submission, to backup any data. Elekon AG is not liable directly or indirectly, for any data loss.
Any return shipping costs will be charged per package plus possible incurred repair costs. Shipments outside of Switzerland can be charged with additional customs duty or fees. These are collected directly from the shipping company.
If the above mentioned points are not met, Elekon AG reserves the right to return repairs unprocessed.
The General Terms and Conditions of Elekon AG apply.